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She seems to be Baileywick's good friend, being the only servant he called by name and having a nicer uniform than the other maids. Though this may be because she is a good worker, and so has allowed to her to become a respectable maid. As with the other servants, she speaks with a Cockney accent. Like Amber, she screams loudly when distressed. She is Sofia's head maid due to both being new at the castle and being taught by Baileywick. Being new may also allow her to have that attention from Baileywick, since he treats Sofia, who is new to the princess business, similarly.