Osono is Kiki's guardian and she and her husband own a bakery. She features in the film Kiki's Delivery Service. Osono agrees to let Kiki stay with her and helps her at various points along Kiki's story. She is heavily pregnant with her baby and needs all the help she can get at the bakery. Being a kind and generous woman, she lets Kiki stay with her and helps her at various points along Kiki's story. For example, she lets Kiki use the bakery's phone, for Kiki's delivery service.