Kai and Gerda are both featured very briefly in the film. At the beginning, they are seen as members of the few servants who remain within the castle by orders of the King and Queen of Arendelle when the castle is locked away from the rest of the kingdom. Kai can be seen aiding the couple prior to their ill-fated sea voyage. When the King and Queen perish in a storm, Gerda and Kai are seen veiling the Royal's Portrait.
When the castle gates finally open for Elsa's coronation, Kai introduces the Duke of Weselton to the royal siblings at the coronation's ball but accidentally mispronounces his name, leading him to be harshly corrected by the Duke.
After Elsa returns to Arendelle and lifts the winter curse, Kai is made aware of Hans' fate by a French dignitary. Kai then informs the Duke that Arendelle will be cutting ties with Weselton permanently, made official by Elsa herself. Much to the Duke's dismay, Kai pronounces his kingdom as "Weasel Town" to annoy him.
Kai and Gerda are last seen in the film skating together, on Elsa's newly created ice rink.
- Kai and Gerda are both named after the protagonists of the original Snow Queen tale by Hans Christian Andersen, by which Frozen was inspired. In the original story, Kai was the imperiled best friend of Gerda, a brave heroine determined to rescue him from The Snow Queen.